Refund policy

We want you to feel confident shopping with Mr. Official. If something is not right, please review the policy below and contact us before sending an item back.

Returns

We accept eligible returns requested within 30 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with all tags and packaging included. A receipt or other proof of purchase is required.

To request a return, contact us through the contact information listed on our store and include your order number and reason for the return. Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as we are not responsible for return packages lost in transit.

If your item arrived damaged, defective, or incorrect, contact us promptly with your order number and clear photos. If approved, we will cover the cost of resolving the issue.

Non-returnable items

Final-sale items, gift cards, personalized or custom-made products, and items that have been worn, washed, altered, damaged after delivery, or returned without their original tags are not eligible for return. For hygiene reasons, certain intimate or personal-care goods cannot be returned unless they arrived damaged or defective.

Refunds

We will inspect your return after it arrives and notify you whether the refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund. Processing times vary by financial institution.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

The fastest way to receive a different size, color, or item is to return the eligible item and place a new order after the return is approved. Product availability is not guaranteed.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered production or fulfillment. If the order has already shipped, the standard return terms apply.

Contact us

For return or refund questions, contact us using the contact details shown on our store. Include your order number so we can help quickly.